Terms & Conditions

Contact

Colourful River Tourism Services
#17(A-4), Marlar Myaing 8th Street, Hlaing, Yangon, Myanmar
[email protected], [email protected], [email protected]
(+95)9-440 1800 71, (+95)9-440 1800 72, (+95)9-500 4838

Booking

  • Colourful River Tourism Services request customers to read carefully of our Terms and Conditions and in all cases the person making the booking shall be deemed to have accepted our Terms and Conditions.
  • Once tour itinerary is agreed by company and clients, all booking should be confirmed by email.
  • Customer particulars are needed to fill-in upon confirmation and should be at least 30 days prior to arrival date. We do not guarantee our services for the confirmation, which was received less than 30 days prior to arrival, due to difficulty in flight tickets and hotel reservations.
  • After Confirmation of your trip, we will send about booking status via email as soon as possible.
  • It takes normally 3 working days.

Tour price and payment

  • Tour prices are included for transportation, accommodations, fees and other services as shown in the programs. Services shown in each tour itinerary should cover the above mention, if any discrepancy. Services not includes are unspecified tours or meals, passport & visa fees, airport tax, personal and baggage insurance, excess baggage charges, personal expense, porter tips, and services not mentioned in tour itinerary. If a separate single room is require, there will be a single supplement liable.
  • A deposit which is 50% of the total tour cost due is needed to pay in advance to confirm your reservation. We accept both US Dollar and Euro. After receiving your booking request, we will do all the necessary reservations for you and inform you about the update of booking status. As soon as all hotels and domestic flights are confirmed in written, we will send you our invoice and bank account details.
  • Colourful River Tourism Services reserve the right to cancel the reservations if the deposit of remittance is not made 30 days prior to the tour commencing date
  • Remaining payment (50%) must be paid on Arrival Day.
  • All the rates quoted in the tariff are net cost in US Dollars per person and Colourful River Tourism Services reserve the right to amend the price with or without prior notice. Based on the unforeseen circumstances like currency fluctuation and operator costs, the prices may vary at the time of confirmation. We will provide you the actual quotation and services at the time of booking confirmation.

Itinerary changes

  • Flight delay, natural disasters, and local conditions may affect accommodation and routing. Should this occur, Company has reserve the right to provide alternative programs to substitute or rearrange tour elements or switch around programs, if the program shown in itinerary cannot be obtained.
  • However, Colourful River Tourism Services will endeavour to find the best possible alternatives in order to maintain the level of quality of arrangements as originally confirmed.

Responsibility

  • Colourful River Tourism Services and/or any person assisting in tour program acts only as media between travellers, their travel agents, hotels, restaurants, transportations companies and local airlines.
  • Therefore, Colourful River Tourism Services and/or their agents have no liability for any loss, injury, damage or expenses due to accident, delay, sickness, weather, strike or other causes of unforeseen circumstance beyond its control including those occurring outside the touring programs.
  • While every effort is undertaken to provide tour arrangements exactly as per itineraries, additional expenses incurred due to delays, accidents, natural disasters, political actions and unrest, must be borne by the traveller.

Cancellations

  • If you want to cancel your booked tour, you must send a written notice of cancellation to us either by email or postal mail.
  • Cancellation will only be effective only after receiving your written notice of cancellation by Colourful River Tourism Services. However, cancellation fees may be charged for the cancellation of confirmed arrangements.
    • If cancellation is made 29 to 20 days prior to the scheduled tour starting date, 30 % of the total tour cost will be charged.
    • If cancellation is made 19 to 14 days prior to the scheduled tour starting date, 40 % of the total tour cost will be charged.
    • If cancellation is made less than 14 days prior to the scheduled tour starting date or no show up, 100% of the deposit will be charged.

Refunds

  • Colourful River Tourism Services shall not be entitled or responsibilities for the refund or reimbursement of either in part or full, will be made for unused air tickets, ground transportation, meals and accommodation, or sightseeing tour which are not utilize by customer.
  • Colourful River Tourism Services shall not be entitled or responsibilities for the refund or reimbursement of tour prices if any clients are refused to entry by authorize party before departure or during the tour for whatever the reason.

We are member of:

umta

We accept:

mastercard visa-card

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